Privacy Policy

Scope and information we collect

This policy explains how Keystart Mortgage Group and Peter Park collect, use, disclose, safeguard, and provide access to personal information through this website and in connection with mortgage-related enquiries and services. We may collect contact details, information provided in an enquiry or booking request, newsletter subscription details, and information needed to support a mortgage application. Mortgage-related information can be sensitive; please provide only what is requested through the appropriate secure application process.

How we use information and obtain consent

We use information to respond to enquiries, arrange appointments, provide mortgage-related services, support applications, communicate with you, maintain records, meet legal and regulatory obligations, and—where you have agreed or where permitted—send relevant updates or newsletters. We seek consent where required and explain why information is collected. You may withdraw consent for optional communications at any time using an unsubscribe link or by contacting us. This will not affect uses required to complete an existing service or meet legal obligations.

Sharing, security, and retention

We do not sell personal information. We may share information with lenders, insurers, service providers, technology providers, professional advisers, or regulators when needed to provide requested services, process an application, operate our business, or comply with law. Third-party application, booking, and form services are governed by their own privacy practices. We use reasonable safeguards appropriate to the sensitivity of the information and retain it only as long as necessary for the purposes described, legal or regulatory requirements, and legitimate recordkeeping.

Access, corrections, and website services

You may request access to or correction of your personal information, subject to applicable law. This website may use providers for hosting, analytics, forms, email delivery, booking, and online applications. Links to third-party sites are provided for convenience; we are not responsible for their privacy practices.

Contact

For privacy questions, access or correction requests, or concerns, email peter@peterpark.ca or call 604-837-5821. We will respond within a reasonable time. If your concern is not resolved, you may contact the applicable privacy commissioner.